Privacy Policy for Ekko Solutions

 

EKKO Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from buyekko.com (“Site”).

1. Information We Collect

A. Information You Provide to Us:

  • Name, email address, phone number, and billing/shipping addresses

  • Business name and tax identification (for B2B accounts)

  • Payment details (processed securely via third-party processors)

  • Messages or inquiries submitted through contact forms, email, or text

B. Automatically Collected Information:

  • IP address, browser type, and device information

  • Website usage behavior through cookies and tracking technologies

  • Referring URLs and timestamps of your visits

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide delivery updates and order confirmations

  • Respond to customer inquiries and service requests

  • Send promotional messages, updates, and product announcements

  • Improve our website, services, and user experience

  • Maintain business records and comply with legal obligations

3. Text Messaging

If you provide your phone number, we may use it to send:

  • Order updates and delivery confirmations

  • Customer service follow-ups

  • Special offers or product promotions (with opt-out capability)

You can opt out at any time by replying STOP to our messages.

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • Trusted third-party service providers (e.g., delivery partners, payment processors)

  • Legal authorities if required by law or to protect our rights

  • Internal employees or contractors managing your account or order

5. Cookies and Tracking

We use cookies to enhance your browsing experience and understand site usage. You can adjust your browser settings to refuse cookies, but some features of the Site may not function properly.

6. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.

7. Your Choices

You may request to access, update, or delete your personal data by emailing support@buyekko.com. You can also opt out of marketing emails and texts at any time.

8. Third-Party Links

Our Site may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our Site is intended for business use only. We do not knowingly collect data from individuals under the age of 18.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

EKKO Solutions
2652 E 45th St, Vernon, CA 90058
Email: support@buyekko.com
Phone: (310) 209-8081