Returns and Exchange Policy

Thank you for choosing EKKO SOLUTIONS. We value your business and are committed to providing high-quality products and excellent customer service. Please read our Returns and Exchange Policy carefully to understand how we handle returns and account credits.

General Policy

  • EKKO SOLUTIONS LLC does not offer refunds for any purchases. However, we do provide returns and exchanges under certain conditions, with credit issued to the customer’s account for future purchases.

Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of purchase.

  • All returned items must be in their original, unused condition, including packaging, with no signs of wear, damage, or tampering.

  • Returns will not be accepted for items marked as final sale or custom-ordered products unless defective or damaged upon receipt.

Process for Returns and Exchanges

  1. Initiating a Return:

    • Contact our Customer Service team at support@buyekko.com to request a Return Authorization (RA) number. Returns will not be processed without an RA number.

    • Provide your sales order or invoice number, details of the items being returned, and the reason for the return.

  2. Account Credit:

    • Once the returned items are received and inspected, we will issue a credit to your account.

    • Account credits can be used for future purchases and do not have an expiration date.

Exchanges

  • If you would like to exchange an item for a different product, follow the return process outlined above. Once your account credit is issued, you can place a new order using the credit.

Damaged or Defective Items

  • If you receive a damaged or defective item, please inform us promptly and no later than 7 days after receipt. Contact Customer Service with photos and a description of the issue. We will arrange for a replacement or account credit at no additional cost to you.

Important Notes

  • EKKO SOLUTIONS LLC reserves the right to deny a return or exchange if the item does not meet the conditions outlined in this policy.

  • This policy is subject to change at the discretion of EKKO SOLUTIONS LLC. Please review the policy regularly for updates.

If you have any questions about our Returns and Exchange Policy, please contact us at support@buyekko.com. We are here to help!

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