All sales are final

Ekko Solutions does not accept returns or offer cash refunds. Once an order has been placed and fulfilled, the sale is considered complete. We encourage all customers to review product details carefully before purchasing.

Exchange eligibility

We gladly facilitate exchanges for items that meet any of the following conditions:

• The item arrived damaged or was defective upon delivery.
• The item delivered does not match the product that was ordered.
• The item has a manufacturer defect that affects its intended use.

Items must be reported within 48 hours of delivery to be eligible for an exchange. Items that have been used, altered, or are missing their original packaging may not qualify.

How to request an exchange

1. Contact our support team at support@buyekko.com or call (310) 209-8081 within 48 hours of receiving your order.
2. Provide your order number, a brief description of the issue, and clear photos of the item if damaged.
3. Our team will review your request and confirm eligibility within 1 to 2 business days.
4. Once approved, your replacement or store credit will be arranged prior to your next delivery.

Pickup and logistics

Ekko Solutions handles all exchange logistics at no cost to you. There is no need to ship anything back. Once your exchange request has been approved, our team will coordinate pickup of the original item during your next scheduled delivery. The replacement item, if applicable, will be delivered at the same time.

You do not need to arrange any third-party shipping or drop-off. Everything is handled directly by our team.

Store credit

In cases where a direct exchange is not possible due to stock availability or other circumstances, Ekko Solutions will issue store credit to your account equal to the full value of the affected item. Store credit:

• Does not expire.
• Can be applied to any future order on buyekko.com.
• Cannot be redeemed for cash.
• Is non-transferable and tied to the original account.

Items not eligible for exchange

• Items reported after the 48-hour delivery window.
• Items that have been used or show signs of wear beyond inspection.
• Damage caused by misuse, improper handling, or conditions outside normal use.
• Items purchased during clearance or final sale promotions, unless defective.

Contact us

If you have any questions about this policy or need to initiate an exchange, our support team is here to help.